+145
Reviews in 14 Days
5★
Rating Maintained
+376
Reviews in 6 Months
After 22 years in business, Grant from Act Fast Plumbing had built a strong reputation through word-of-mouth and repeat customers.
But online, that reputation wasn’t keeping up.
With around 140 Google reviews, newer competitors with larger review counts were appearing above him in search — even though his service quality was higher.
Grant knew more reviews would mean more visibility, more trust, and more calls. He just didn’t have the time to consistently ask every customer.
That’s where Review Climb came in.
The Challenge
Before Review Climb:
- Reviews were only requested occasionally
- Most happy customers never left feedback
- Competitors with more reviews were ranking higher
- No system to follow up after each job
- Asking for reviews manually felt awkward and inconsistent
Grant needed a way to collect reviews automatically — without adding extra work to his day.
How Review Climb Helped
Review Climb was set up in under 5 minutes and connected to Act Fast Plumbing’s customer workflow.
After each job:
- Customers automatically received a friendly SMS
- The message included a 1-tap Google review link
- Happy customers left reviews instantly
- Follow-ups were sent automatically if no response
- Any negative feedback was captured privately first
No chasing, No reminders, No awkward asking – reviews started coming in instantly.
What Happened Next
In the first 14 days:
- Reviews increased from 143 to 288
- +145 new reviews
- 5-star rating maintained
Within 6 months:
- Total reviews reached over 500
- Act Fast Plumbing became one of the highest-reviewed plumbers in Geelong
- Increased visibility in Google Maps and local search
- More trust from new customers before calling
The Results
Grant now receives new reviews coming in almost every day.
“We always had happy customers, but we just weren’t getting the reviews. Implementing Review Climb was truly one of the best things I ever did for my business”
— Grant, Owner
Act Fast Plumbing