+34
Reviews in 14 Days
5★
Rating Maintained
+58
Reviews in 6 Months
After 23 years serving Melbourne’s West, Jarlath from PBS Carpentry had built a strong reputation through quality workmanship, detailed finishes, and word-of-mouth referrals.
But online, that reputation wasn’t fully reflected.
With only 43 Google reviews, potential customers comparing multiple builders and carpenters often saw competitors with larger review counts — even when PBS delivered higher-quality work.
Like many long-established trade businesses:
- Most customers were happy, but rarely left reviews
- Asking manually felt awkward and inconsistent
- There was no structured follow-up after each completed project
Jarlath knew that more reviews would mean greater trust, better visibility on Google, and stronger enquiries.
He just needed a system that worked automatically.
The Challenge
Before Review Climb:
- Only 43 total Google reviews after 23 years in business
- Happy clients rarely left feedback
- Competitors with more reviews appeared more established
- No consistent process after project completion
- Manual requests were time-consuming and easy to forget
PBS Carpentry needed a simple way to collect reviews consistently — without adding extra admin to the day.
How Review Climb Helped
Review Climb was set up in under 5 minutes and connected to PBS Carpentry’s customer workflow.
After each job:
- Customers automatically received a friendly SMS
- The message included a 1-tap Google review link
- Happy customers left reviews instantly
- Follow-ups were sent automatically if no response
- Any negative feedback was captured privately first
No chasing, No reminders, No awkward asking.
Reviews started coming in instantly.
What Happened Next
In the first 14 days:
- Reviews increased from 43 to 77
- PBS Carpentry doubled their review growth rate
- 5-star rating maintained
Within 6 months:
- Total reviews reached 101
- Stronger presence in Google Maps and local search
- Increased trust with homeowners comparing multiple quotes
- More enquiries from customers who mentioned the reviews before making contact
The Results
After more than two decades of great work, PBS Carpentry’s online reputation now reflects the quality they’ve built their business on.
“We’ve always had happy customers — we just weren’t getting the reviews. Now they come in consistently, and it’s made a real difference to how new clients see our business.”
— Jarlath, Owner
PBS Carpentry